T.K. Anderson Designs - Fine Jewelry

Return Policy

Returns:

We want you to be completely happy with your shopping experience with T.K. Anderson Designs.  Should you need to make a  return, we strive to make returns as easy and as convenient as possible.  We gladly offer online returns on items shipped within 30 days.

Any item purchased from tkanderson.com can be returned regardless of the reason for the return as long as the item is in the same condition as it was when delivered from tkanderson.com. Please contact us within 7 days of receipt to discuss a return or exchange. The item must be shipped fully insured and returned to us within 30 days of receipt with it’s original box and packaging in order to receive a full refund.  T.K. Anderson Designs is not responsible for return shipping and insurance charges and/or fees.  Returns sent C.O.D. and improperly or uninsured packages will be refused upon receipt.  Returns with missing paperwork or product will not be processed.

Returns are processed during weekdays once the item have been received.  Following receipt of your returned item, you will receive a confirmation email.  Please allow an average of 1-2 weeks for full processing.

If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 706.549.5286. Please retain all packing materials.  Claims for damaged or missing items must be reported immediately, or within 3 days of receipt of your order.  T.K. Anderson Designs will not be responsible for lost or damaged returned shipments.

We will not accept returns on any merchandise that has been altered in any way once it has left our studio.  This includes engraving and  rings sized by outside parties. T.K. Anderson Designs reserves the right to refuse any return that is not in resale condition.

Ring sizing:

Almost all of our rings can be sized to suit any finger.  The first ring sizing is free of charge and comes with the purchase of our rings.  After a ring has been sized by us we will still accept returns as long as it’s within the timeline of our return policy.  Any ring sized by another party will not be accepted as a return by us.  Please visit a professional jeweler to have your finger properly sized.  Online ring size guides and using the “string” method are not accurate ways to determine your ring size.

Shipping:

For purchases under $500, shipping is $20.  We offer express shipping for $30.  We use USPS for our standard shipping and will ship your package to you fully insured.  You will be required to sign for your package.  We use Federal Express for express shipping.  Your package will be fully insured and you will be required to sign for your package.

We offer free shipping for purchases $500 and over. This offer is good for standard shipping. If you choose express shipping, additional charges will apply. $500 amount applies to merchandise only, not value of GiftCards or online gift certificates purchased, packaging, taxes, or shipping & handling charges. No adjustments on previous purchases. Free Shipping is awarded after all other discounts are applied. All jewelry items are shipped through the United States Postal Service or Federal Express. All shipments are insured. Please allow one to two business days for us to process your order. All orders are subject to credit and address verification, at the time of purchase and before shipping. For your protection, all FedEx and USPS shipments require a customer signature upon delivery.

International shipping: At this time we are shipping only within the United States. If you live outside the U.S. and would like to make a purchase, please call our studio Monday through Friday from 10 am to 6 pm Eastern Standard Time.  Our phone number is 706.549.5286.